FAQ’s

  1. What exactly does PLAYTIME make, and for what types of markets?

PLAYTIME is a versatile design company that is mostly known for its vibrant, safe, and educational indoor, outdoor, and water play areas for children around the world. PLAYTIME also designs cushioned carpets, signage, and architectural accents for both children and adults to make any environment welcoming and aesthetically pleasing. Thousands of families experience PLAYTIME everyday at shopping centers, restaurants, healthcare and fitness centers, recreation centers, water parks, airports, stadiums, and childcare centers–anywhere kids can play.

  1. I would like my play area to be original. Are PLAYTIME play areas unique creations?

No two play areas are exactly alike, even if you purchase some of our standard elements. Our team of artists create all pieces from scratch and by their own hands, so you are always getting something well crafted and original. We offer fully or partially customized play areas, so there are limitless possibilities on your choice of unique designs and configurations. The sky’s the limit.

  1. How do you keep PLAYTIME play areas clean and germ free?

Let’s face it: kids carry germs, and lots of them. We keep this in mind by using a smooth and nonporous coating, so no germs collect on them. Soft, safe and durable, our indoor and outdoor products are certified antibacterial and fungal resistant (we use ASTM G21, E2180 materials). In addition, with the use of simple cleaning products, you can play it extra safe and wipe away any potential germs without harming the product’s surface.

  1. What makes a PLAYTIME play area different from standard playground equipment?

Unlike other play systems, each PLAYTIME soft play area is custom designed, handcrafted, and assembled for a one-of-a-kind play area that will enhance your brand and attract more foot traffic. The play areas are architect-friendly and come in a variety of themes and configurations that fit your brand and space’s personality.

  1. What are the benefits of PLAYTIME play areas?

PLAYTIME products drive community interaction and more foot traffic into your location because safe and creative play areas offer adults and children a much-needed amenity. Kids develop their imagination, education, and interpersonal skills while they interact with each other and the play pieces. Adults are more likely to stay with you longer if they can keep their children occupied and active in an appropriate environment for play, and they are also more likely to return.

  1. What type of places install PLAYTIME soft play areas?

PLAYTIME is a versatile design company that provides original plans and configurations for a variety of locations, including shopping centers, restaurants, healthcare and fitness centers, recreation centers, water parks, airports, stadiums, and childcare centers–anywhere a kid can play.

  1. What makes PLAYTIME products safe?

There is nothing more stressful for a parent (or a business) than worrying if a child will be hurt while they are climbing around a play area. What if they slip and fall, or bump their head? What if they wander off? PLAYTIME designers keep this in mind and have created safety flooring, clear space safety zones, and padded seating. The play pieces are durable, soft, and rounded, which allows kids to play without giving adults a panic attack every time the kids jump or climb. The play pieces are also antibacterial or easy to clean, so no one has to worry about picking up a cold after a session of play time. Furthermore, all designs and installations are reviewed by a certified safety inspector, so from design to installation, safety is priority.

  1. How do I get started?

To get started, gather your concepts and ideas, determine your available budget, designate a space, and then contact us. We will work with you closely at each and every step – from concept design through project management and installation.

  1. Can I receive a written estimate?

PLAYTIME provides all of our customers with a written proposal that includes design scope and cost estimates. Estimates are valid for 30 days from the date of estimate.

  1. What are your payment terms?

PLAYTIME requires a payment of 50% of the total cost at time of order, and 50% payment due prior to final shipment. Total cost includes shipping and handling, plus any applicable state sales taxes.

  1. How are PLAYTIME play areas delivered and installed?

A PLAYTIME truck will arrive with all your soft play system components on board. You may self-install, or one of our trained installers will take care of installation. Watch our time-lapse PLAYTIME play area installation video to experience our process.

  1. What type of warranty does PLAYTIME offer?

PLAYTIME offers a One Year Limited Warranty on PLAYTIME products based on manufacturing defect. In order to receive a refund or exchange for the PLAYTIME product or system, it must have been purchased directly from PLAYTIME or from an authorized PLAYTIME distributor. PLAYTIME RESERVES THE RIGHT TO CHANGE, MODIFY, OR CANCEL THIS GUARANTEE AT ANY TIME.